About the Client

4GIFT is a Milan-based e-gifting platform that reimagines how people give and receive gifts online. It enables both solo and group gifting directly through brand e-commerce sites, allowing users to send presents digitally—without needing the recipient’s delivery address—and letting recipients personalize and redeem their gifts conveniently, even in-store. At the heart of its innovation is GenAI Search (Style Genie), a cutting-edge, AI-powered product discovery engine that interprets complex shopper intent to deliver highly relevant results in real time. This feature enhances the user experience, eliminates “no results” frustrations, and boosts conversion rates for retailers. Trusted by luxury brands, 4GIFT blends technology, personalization, and retail integration to drive both customer satisfaction and business growth.

The Challenge

Reaching New Prospects: 4Gift needed support in expanding their outreach beyond their existing network—especially toward lesser-known but relevant companies they hadn’t previously engaged with. While the team was experienced with email and LinkedIn outreach, they had little experience and success with cold calling, which they found more difficult, delicate, and potentially intrusive.

Their goals before working with OutboundHub were:

Expand Their Sales Pipeline: 4gift aimed to reach new companies outside their existing network, especially those that were not well-known or typically involved in the fashion/luxury space, but still relevant for their AI product.

  • Generate Qualified Meetings: The aim was to secure meetings with potential clients through cold calling—something they hadnt effectively done internally.
  • Support the Sales Team: Provide additional lead input to the internal sales team by using a channel (phone outreach) they weren’t actively leveraging.
  • Test a Scalable, Reliable Outreach Method: They were looking for a proven method to consistently contact and engage new prospects, without investing heavily in internal recruitment or training.
  • International Expansion: Although they started with the Italian market, we quickly scaled to other Europeans nations as well.

The Solution

OutboundHubs solution was to provide a specialized cold calling service designed to complement and enhance 4GIFTs existing outbound efforts. Here’s what the solution included:

Specifically, OutboundHub offered:

  • Expert Cold Calling Team: OutboundHub supplied a trained team skilled in cold outreach via phone—an area where 4GIFT had limited internal expertise.
  • Extended Outreach Capabilities: By leveraging phone calls in addition to emails and LinkedIn, they helped 4GIFT contact a broader range of companies, including those previously untouched or hard to reach.
  • Customized Targeting: OutboundHub worked with a tailored list of target companies, staying flexible and responsive (e.g., adjusting outreach when 4GIFT already had a relationship with a specific lead).
  • Ongoing Communication & Flexibility: Communication was kept constant via WhatsApp and meetings, allowing both teams to align quickly on updates, lead feedback, and changes in contact data or outreach focus.

Implementation & Execution

  • In-depth onboarding to capture 4Gift’s product value and understand how to find high value targets
  • Built a qualified lead list
  • Designed a high-converting cold call script
  • Provided the client team with weekly analytics and call insights

Results & Impact

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  • In just 90 days, we generated 12 highly qualified Enterprise meetings, building a sales pipeline valued at over €300.000

Client Feedback & Testimonial

I would recommend this collaboration. The fact that you work with a performance guarantee shows you’re confident in your service—and the results are coming.

★★★★★

Client

Giorgio Finzi

CEO at 4Gift